Maintenance & Operations Manager

CBRE Group, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Maintenance & Operations Manager to oversee a field service team responsible for safe and efficient maintenance of client locations.

This role sits within the Engineering and Technical Services function, delivering preventive maintenance and repairs on equipment and systems for diverse clients.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, training, coaching, mentoring, measuring performance and retention.
• Ability to guide the exchange of sensitive, complicated information and set performance expectations.
• Strong leadership to drive quality, efficiency, and team impact.

Responsibilities

• Provide formal supervision to employees; monitor training and development; evaluate performance; recruit and hire staff.
• Coordinate and manage daily team activities; set work schedules; cross-train staff; track deadlines.
• Manage all technical training requirements including skill assessments and scenario training.
• Communicate with clients and facility occupants to ensure satisfaction and expand contract scope.
• Ensure compliance with all license and certification requirements and prepare records for audit.

Skills

Leadership

Staffing & Training

Performance Coaching

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from the Fortune 500 global companies to single, iconic buildings.

About the Role:

As a CBRE Facilities Maintenance & Operations Manager, you will oversee a field service team responsible for the efficient and safe maintenance of clients or locations.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage all technical training requirements including skill assessments, critical services training, and scenario training exercises.
• Communicate with clients and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope.
• Ensure compliance with all cities, state, and federal license and certification requirements. Review and submit all records and documents to proper authorities for audit purposes.
• Maintain accurate metrics on the performance of maintenance tasks and provide timely reports to the Site Manager.
• Facilitate meetings with operational partners and customers to finalize the priority of work orders, optimum downtime windows, and necessary lead times.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If the above interests you, we would love to hear from you!