Macau: Assistant Call Centre Manager - Lead & Grow

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality firm is seeking an Assistant Contact Centre Manager to be based in Macau. The role involves leading shift supervisors, enhancing work efficiency, and managing reservations. The ideal candidate should have a degree in hospitality, at least two years of experience in a similar position, and strong communication skills. Fluency in Mandarin, Cantonese, and English is required. Interested candidates may apply by emailing their resumes.

Qualifications

• At least 2 years working experience as Assistant Manager or 4 years as Supervisor.
• Excellent knowledge in reservation & rate management functions.
• Strong communication and collaboration skills.

Responsibilities

• Assist the manager in leading and motivating shift supervisors.
• Provide support to enhance work efficiency and achieve sales targets.
• Build strong relationships with internal and external stakeholders.

Skills

Communication skills

Multitasking ability

Customer complaint handling

Education

Minimum Degree in hospitality or related field

Tools

Opera

Cisco

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading hospitality firm is seeking an Assistant Contact Centre Manager to be based in Macau. The role involves leading shift supervisors, enhancing work efficiency, and managing reservations. The ideal candidate should have a degree in hospitality, at least two years of experience in a similar position, and strong communication skills. Fluency in Mandarin, Cantonese, and English is required. Interested candidates may apply by emailing their resumes.