Luxury Travel & Lifestyle Concierge (Cantonese/English)

American Express Services Europe Limited; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company is seeking a Premium Travel & Lifestyle Consultant in Kuala Lumpur. The role involves providing exceptional customer service, facilitating travel and lifestyle requests for premium clients, and requires fluency in Cantonese and English. Candidates should have at least 2 years of experience in the travel or concierge industry and a passion for delivering outstanding service. This position offers a dynamic work environment and requires flexibility for a 24/7 rotating schedule.

Benefits

Comprehensive medical, dental, and vision insurance

Flexible working model

Career development opportunities

Qualifications

• Minimum of 2 years’ experience in travel and/or concierge service industry.
• Outstanding verbal and written communication skills in English and/or Cantonese.
• Resilient, agile, and highly dedicated with a growth mindset.
• Ability to work on a 24/7 rotating roster.

Responsibilities

• Provide a full suite of customer service offerings to premium customers.
• Assist customers with travel bookings and lifestyle requests globally.
• Research and recommend tailored luxury holiday experiences.
• Evaluate and resolve customer complaints expediently.

Skills

Customer Service

Negotiation

Communication skills in English

Cantonese proficiency

Multitasking

Tools

Sabre

Job description

A leading financial services company is seeking a Premium Travel & Lifestyle Consultant in Kuala Lumpur. The role involves providing exceptional customer service, facilitating travel and lifestyle requests for premium clients, and requires fluency in Cantonese and English. Candidates should have at least 2 years of experience in the travel or concierge industry and a passion for delivering outstanding service. This position offers a dynamic work environment and requires flexibility for a 24/7 rotating schedule.