Luxury Hotel General Manager — Guest Experience Leader

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading hotel management company in Johor is seeking a General Manager to oversee daily operations, enhance guest satisfaction, and drive strategic initiatives. The ideal candidate should have 10-15 years of experience in the hospitality industry, with a strong background in luxury hotel management. Responsibilities include managing staff, developing operational policies, and ensuring a high standard of service. Willingness to relocate to Muar is required.

Qualifications

• Minimum 10 to 15 years of experience in the hospitality industry.
• Experience in luxury and international hotels.
• Proven track record in opening or managing hotels.

Responsibilities

• Oversee daily hotel operations.
• Work with departments to meet operational goals.
• Develop and implement strategic plans.
• Lead and support hotel management team.
• Ensure guest satisfaction and manage profitability.

Skills

Management skills

Understanding of hospitality industry

Leadership techniques

Guest service excellence

Education

University degree in hotel management or related field

Job description

A leading hotel management company in Johor is seeking a General Manager to oversee daily operations, enhance guest satisfaction, and drive strategic initiatives. The ideal candidate should have 10-15 years of experience in the hospitality industry, with a strong background in luxury hotel management. Responsibilities include managing staff, developing operational policies, and ensuring a high standard of service. Willingness to relocate to Muar is required.