Luxury Guest Services Specialist

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur seeks a Front Office Associate to maintain high guest service quality. Responsibilities include greeting guests, ensuring room readiness, handling guest bills accurately, and adhering to hotel policies. The ideal candidate will have strong communication skills, experience in hospitality, and knowledge of food and beverage services. Join our team to create memorable experiences for all guests through exceptional service and attention to detail.

Qualifications

• Experience in hospitality or front office operations is preferred.
• Ability to work under pressure in a fast-paced environment.
• Strong teamwork skills and a commitment to providing exceptional service.

Responsibilities

• Meet and greet guests upon arrival at the Main lobby.
• Ensure all rooms assigned for arrivals are ready prior to guests’ arrival.
• Provide quality service during check-in and check-out.
• Communicate clearly with Guest Services and other departments.
• Participate in the implementation of company policies and procedures.

Skills

Customer service skills

Cash handling

Communication skills

Food and Beverage knowledge

Organization

Education

High school diploma or equivalent

Job description

A luxury hotel chain in Kuala Lumpur seeks a Front Office Associate to maintain high guest service quality. Responsibilities include greeting guests, ensuring room readiness, handling guest bills accurately, and adhering to hotel policies. The ideal candidate will have strong communication skills, experience in hospitality, and knowledge of food and beverage services. Join our team to create memorable experiences for all guests through exceptional service and attention to detail.