Luxury Events & Guest Experience Manager

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur seeks an experienced Event Manager to oversee high-profile events and ensure exceptional service standards. The ideal candidate will have 8–10 years of experience in event management or hospitality, strong communication skills, and a proven ability to maintain premium customer experiences. Responsibilities include managing event logistics, supervising teams, and handling VIP interactions. This role offers an exciting opportunity to contribute to luxury events at a world-class facility.

Qualifications

• 8–10 years of experience in hospitality, customer relations, or event management.
• Experience in luxury retail, hotels, or mixed-use developments.
• Ability to engage with VIPs and senior stakeholders.
• Proven experience in large-scale event planning and execution.
• Ability to perform under pressure and work flexible hours.

Responsibilities

• Serve as primary liaison for guests and tenants during events.
• Plan and oversee high-profile events and VIP visits.
• Supervise frontline and concierge teams for quality service.
• Manage event logistics and vendor coordination.
• Prepare post-event reports and feedback.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Detail-oriented

Education

Bachelor’s Degree in Hospitality/Event Management/Public Relations

Tools

MS Office

CRM systems

Event management systems

Job description

A leading hospitality company in Kuala Lumpur seeks an experienced Event Manager to oversee high-profile events and ensure exceptional service standards. The ideal candidate will have 8–10 years of experience in event management or hospitality, strong communication skills, and a proven ability to maintain premium customer experiences. Responsibilities include managing event logistics, supervising teams, and handling VIP interactions. This role offers an exciting opportunity to contribute to luxury events at a world-class facility.