Luxury Cluster Reservations Agent – Multi‑Property (KL)

Four Seasons Hotels and Resorts; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury hotel chain in Kuala Lumpur is seeking a Cluster Reservations Agent. The role involves managing reservations for multiple properties, ensuring guest satisfaction, and providing exceptional customer service. Ideal candidates will have strong phone skills, multitasking abilities, and proficiency in English and Bahasa Malaysia. A competitive salary and excellent benefits are offered, along with opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Accommodation at other Four Seasons locations

Complimentary dry cleaning for employee uniforms

Complimentary meals for employees

Qualifications

• Experience in a customer service role is preferred.
• Must have the right to work in Malaysia.
• Able to work flexible hours as per business demands.

Responsibilities

• Capture sales from incoming reservations calls.
• Process various types of reservations and ensure guest satisfaction.
• Answer general reservations emails and address discrepancies.

Skills

Customer service

Excellent phone skills

Multitasking

Interpersonal skills

Language proficiency in English and Bahasa Malaysia

Education

High school diploma or equivalent

Tools

Microsoft Office (PowerPoint, Word, Excel)

Job description

A leading luxury hotel chain in Kuala Lumpur is seeking a Cluster Reservations Agent. The role involves managing reservations for multiple properties, ensuring guest satisfaction, and providing exceptional customer service. Ideal candidates will have strong phone skills, multitasking abilities, and proficiency in English and Bahasa Malaysia. A competitive salary and excellent benefits are offered, along with opportunities for professional development.