Lux Reservations Agent — Mandarin-Speaking Upsell Pro

MHG Desaru Hotel; Kota Tinggi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hospitality brand located in Kota Tinggi, Malaysia, seeks a full-time role supporting the Assistant Reservations Manager. Responsibilities include optimizing reservations operations, ensuring accuracy, managing guest requests, and familiarity with hotel operations technology. The ideal candidate should possess strong communication skills and an understanding of both regional dynamics and market competitors. If you are passionate about providing exceptional guest experiences, apply now.

Qualifications

• Familiar with hotel operations technology and distribution channels.
• Understanding of regional market dynamics and competitors.

Responsibilities

• Support Assistant Reservations Manager in team performance.
• Ensure adherence to SOPs.
• Maintain accuracy of guest reservations and optimize revenue.

Skills

Hotel operations technology

Revenue management strategies

Communication skills

Tools

PMS

RMS

Job description

A luxury hospitality brand located in Kota Tinggi, Malaysia, seeks a full-time role supporting the Assistant Reservations Manager. Responsibilities include optimizing reservations operations, ensuring accuracy, managing guest requests, and familiarity with hotel operations technology. The ideal candidate should possess strong communication skills and an understanding of both regional dynamics and market competitors. If you are passionate about providing exceptional guest experiences, apply now.