Lux Laundry Concierge & Valet Coordinator

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel group in Ipoh is looking for a Valet Coordinator to support the Housekeeping Department. The ideal candidate has experience in laundry services, strong customer service skills, and is proficient in both English and Chinese. Responsibilities include managing laundry inquiries, ensuring item quality, and maintaining accurate records. This position offers competitive benefits and opportunities for professional growth.

Benefits

Competitive benefits

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• At least 1 year of relevant experience in the Laundry Department in Hotels.
• Good knowledge of clothing labels and laundry procedures.
• Good computer and customer service skills.
• Good command of spoken and written English and Chinese.

Responsibilities

• Handle incoming guest calls regarding laundry inquiries and service requests.
• Collect and inspect guest laundry items, reporting any damage upon collection.
• Record laundry orders and item quantities accurately in the system.
• Sort laundry items by material and colour for proper processing.
• Perform any other duties as assigned by Management.

Skills

Knowledge of clothing labels

Customer service skills

Computer skills

Command of spoken and written English

Command of spoken and written Chinese

Job description

A prestigious hotel group in Ipoh is looking for a Valet Coordinator to support the Housekeeping Department. The ideal candidate has experience in laundry services, strong customer service skills, and is proficient in both English and Chinese. Responsibilities include managing laundry inquiries, ensuring item quality, and maintaining accurate records. This position offers competitive benefits and opportunities for professional growth.