Loyalty & Digital Analytics Specialist

Promicom Services (M); Subang Jaya; Hybrid; MYR 56,000 - 61,000; Full time

Benefits offered by this job

EIS

SOCSO

EPF

Medical and Hospitalisation Leave

Annual Leave

Medical Insurance

5 Working Days

Training Provided

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Loyalty & Digital Analyst (Marketing) for a 1-year contract, hybrid working arrangement. The role centers on turning loyalty, CRM and app data into actionable insights to drive growth and improve customer experiences.

You will monitor loyalty, CRM and app performance, support segmentation and campaign analytics, and assist with UAT testing and feature prioritization for tech delivery.

Qualifications

• A degree holder in Marketing, Business, Data Analytics or related field.
• 3–5 years of experience in loyalty, CRM or digital marketing environments.
• Strong analytical and problem-solving capabilities with data-driven insights.

Responsibilities

• Monitor and analyze loyalty, CRM and App performance and provide actionable insights.
• Support customer segmentation, campaign targeting and measure effectiveness.
• Provide data to support Shell App roadmap decisions and feature enhancements.
• Assist with UAT testing and coordinate testing activities.
• Support issue management and stakeholder updates.

Skills

CRM experience

Loyalty experience

Digital marketing experience

Advanced Excel

PowerPoint skills

Campaign reporting

Dashboarding

Data analysis

Stakeholder management

UAT testing

Agile projects

Capillary

Salesforce

Adobe Campaign

Braze

Power BI

Education

Bachelor's degree in Marketing/Business/Data Analytics or related field

Tools

Power BI

Job description

Jora Malaysia in Kuala Lumpur is seeking a Loyalty & Digital Analyst (Marketing) for a 1-year contract, hybrid working arrangement. The role centers on turning loyalty, CRM and app data into actionable insights to drive growth and improve customer experiences.

You will monitor loyalty, CRM and app performance, support segmentation and campaign analytics, and assist with UAT testing and feature prioritization for tech delivery.