Loyalty Assistant Manager

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global multi-asset brokerage based in Kuala Lumpur seeks a Loyalty Assistant Manager to drive user engagement through an innovative loyalty program. The ideal candidate will have over 7 years of product management experience, particularly in loyalty and rewards. You'll define the strategic roadmap, manage the product lifecycle, and work closely with various teams to enhance customer value. Passion for the intersection of loyalty and fintech is essential for success in this role.

Qualifications

• Over 7 years of product management experience, ideally in loyalty or rewards.
• Strong analytical skills and data-driven product development.

Responsibilities

• Define and own the strategic roadmap for the loyalty program.
• Manage end-to-end product lifecycle from ideation to launch.
• Gather user feedback and analyze program performance for improvements.
• Optimize current loyalty features while developing new engagement opportunities.
• Collaborate with marketing and sales teams to tailor programs for markets.

Skills

Product management

Customer engagement

Analytical skills

Cross-functional collaboration

Job description

Loyalty Assistant Manager – FX & CFDs Industry – Based in Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Our client is a global, award‑winning multi‑asset brokerage trusted by clients in over 160 countries. Since launching in 2015 with a mission to make trading simple and accessible, the company has grown into a comprehensive platform supporting a wide range of trading needs.

A key driver of user engagement and long‑term customer value is their loyalty program. To further strengthen this initiative, our client is seeking an innovative and strategic Product Manager to lead and evolve their global loyalty offering.

In this role, the successful candidate will define and execute a strategic vision to enhance customer value through rewards, benefits, and incentives. This role involves close collaboration with cross‑functional teams to design, build, and scale loyalty solutions that drive user engagement and align with business goals.

What will you do:

• Define and own the strategic roadmap for the loyalty program, ensuring alignment with business objectives.
• Manage the end‑to‑end product lifecycle from ideation to launch and iteration in partnership with engineering, design, analytics, and marketing teams.
• Gather user feedback and analyze program performance to guide continuous improvements and innovation.
• Stay informed on market trends and competitive programs to maintain a leading‑edge offering.
• Optimize current loyalty features while identifying and developing new opportunities for engagement and growth.
• Collaborate with regional marketing and sales teams to localise and tailor programs to specific markets.

What makes you a good fit:

• 7+ years of product management experience, ideally focused on loyalty, rewards, or customer engagement.
• Background in trading, fintech, or financial services is preferred.
• Demonstrated success launching and iterating on consumer‑facing products at scale.
• Strong analytical skills with a data‑driven approach to product development.
• Excellent communication and cross‑functional collaboration abilities.
• Experience balancing customer needs with business goals in fast‑paced environments.
• Knowledge of crypto or digital finance is a strong plus.
• Passionate about the future of loyalty in fintech and digital platforms.
• Candidates with prior leadership experience may be considered for a lead role.