Logistics Executive

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce logistics provider based in Kuala Lumpur is seeking a Network QC Officer. The role involves overseeing delivery processes, providing timely feedback on shipment statuses, and monitoring performance indicators. Candidates should possess a relevant diploma or degree, strong communication skills, and proficiency in Mandarin. The position requires working 6 days a week and offers opportunities for career growth and performance-based bonuses.

Benefits

Performance-based bonuses

Company laptop provided

Career growth opportunities

Convenient location near public transit

Parking available

Qualifications

• Possess a minimum Diploma or Degree in relevant fields.
• Less than 4 years of experience; fresh graduates welcome.
• Able to communicate in Mandarin, English, and Bahasa Malaysia.

Responsibilities

• Oversee deliveries and parcel collection/distribution.
• Provide feedback to stakeholders on shipment status.
• Coordinate with teams and partners for smooth operations.
• Monitor key performance indicators like delivery success.
• Identify and resolve delivery abnormalities.
• Collect and respond to customer feedback.

Skills

Mandarin proficiency

Communication skills

Stakeholder management

Microsoft Excel proficiency

Tech-savvy

Education

Diploma or Degree in Logistics, Supply Chain, International Business, Business Administration, or Data Analytics

Job description

Flash Express is an integrated E-Commerce logistics service provider and delivery platform under Flash Group, which operates across Thailand, Philippines, Malaysia, and Singapore. Renowned as a leading logistics and delivery service company in Thailand, Flash Malaysia Express was established in 2021 with its headquarters in Bangsar South with the aim of delivering seamless logistics solutions tailored to the rapidly evolving demands of Malaysia’s E-Commerce sector. We are now looking for talented and dynamic individuals to join our team, apply now!

Network QC Officer / Specialist

Location: Bangsar South (Accessible by Kerinchi LRT Station)

Working hours and days: 9am - 6pm, 6 working days (Weekends WFH)

Oversee the full process of deliveries and parcel collection/distribution, ensuring timely execution and service accuracy.

Provide clear and timely feedback to stakeholders on shipment status, delays, and resolution of issues.

Coordinate with internal teams and external partners to ensure smooth operations and customer satisfaction.

Monitor key performance indicators such as delivery success rate, handover accuracy, and service timeliness.

Identify and resolve delivery abnormalities promptly, implementing corrective actions to maintain service quality.

Collect and respond to customer feedback to drive continuous improvement in operational performance.

Contract Management Officer / Specialist

Location: Bangsar South (Accessible by Kerinchi LRT Station)

Working hours and days: 9am - 6pm, 6 working days (Weekends WFH)

Manage in the end-to-end management of contracts, including drafting, renewals, extensions, terminations, and processing of deposit refunds.

Maintain and update accurate contract documentation, ensuring all records are complete, organized, and accessible.

Ensure contract terms and processes comply with company policies, internal guidelines, and relevant legal or regulatory requirements.

Work closely with the legal department to review agreements, resolve disputes, and support in contract negotiations when required.

Coordinate with cross-functional teams to address contract-related queries, providing timely guidance and support for smooth operations.

Contribute to process improvements in contract administration, recommending solutions to enhance efficiency, accuracy, and risk management.

Requirements

Possess a minimum Diploma or Degree in Logistics, Supply Chain, International Business, Business Administration, Data Analytics or relevant fields.

Less than 4 years of working experience in any field. Fresh graduates are welcomed to apply!

Able to communicate in Mandarin, English and Bahasa Malaysia. Mandarin proficiency is mandatory as the role requires liaising with internal Chinese stakeholders.

Good communication skills and stakeholder management.

Proficient in Microsoft Excel, tech savvy.

Able and willing to work for 6 days a week (weekdays work from office, weekends work from home).

Employee Benefits & Workplace Highlights

Conveniently located near LRT Kerinchi Station for easy public transit access and within walking distance to the office

Parking available within the Head Office building

Performance-based bonuses and salary adjustments

Company laptop provided

Opportunities for career growth and professional development