Logistics Customer Service Lead Freight & Customs

Noatum; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics operator is seeking a Customer Service Executive in George Town, Malaysia. Responsibilities include handling shipment bookings, maintaining client records, and monitoring the customs clearance process. Candidates should have a diploma in logistics or supply chain, along with at least 2 years of relevant experience. Strong communication skills and proficiency in Microsoft Office are essential. This role offers a chance to work in a diverse and supportive environment.

Qualifications

• Minimum 2 years of relevant experience.
• Good understanding of import flow and government regulations.
• Able to work independently and as a team.

Responsibilities

• Handle shipment booking, quotations, rates enquiries, billing and closing of jobs.
• Maintain client records and follow up emails with clients and agents.
• Monitor incoming shipments and prepare documents for customs clearance.

Skills

Strong communication

Interpersonal skills

Proficient in Microsoft Office

Knowledge of air and sea freight forwarding

Good command of spoken and written English

Education

Diploma in logistics, supply chain or related discipline

Job description

A global logistics operator is seeking a Customer Service Executive in George Town, Malaysia. Responsibilities include handling shipment bookings, maintaining client records, and monitoring the customs clearance process. Candidates should have a diploma in logistics or supply chain, along with at least 2 years of relevant experience. Strong communication skills and proficiency in Microsoft Office are essential. This role offers a chance to work in a diverse and supportive environment.