Logistics Customer Service Executive (Import/Export)

Fasttrack Logistics (M) Sdn Bhd; Penang; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading logistics provider in Penang is seeking a motivated Logistic Customer Service professional to provide excellent support to clients in the import/export sector. This full-time role requires a minimum of 2 years of experience, strong communication skills, and proficiency in English and Bahasa Malaysia. You will be responsible for responding to inquiries, processing orders, and managing logistics activities, all while contributing to our commitment to exceptional customer service. Join us to contribute to our legacy of excellence in logistics.

Benefits

Competitive salaries

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 2 years of experience in a customer service or logistics-related role.
• Ability to work in a fast-paced, deadline-driven environment.
• Thorough understanding of import/export and customs clearance processes.

Responsibilities

• Responding to customer inquiries and requests in a timely and professional manner.
• Processing customer orders and coordinating logistics and customs clearance activities.
• Tracking shipments and providing updates to customers on the status of their orders.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and conflict resolution skills

Proficiency in English and Bahasa Malaysia

Tools

Logistics and customer relationship management software

Job description

A leading logistics provider in Penang is seeking a motivated Logistic Customer Service professional to provide excellent support to clients in the import/export sector. This full-time role requires a minimum of 2 years of experience, strong communication skills, and proficiency in English and Bahasa Malaysia. You will be responsible for responding to inquiries, processing orders, and managing logistics activities, all while contributing to our commitment to exceptional customer service. Join us to contribute to our legacy of excellence in logistics.