Logistics Call Center Team Lead (KPI-Driven)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Sungai Petani is seeking a Team Leader for their call centre. Responsibilities include managing operations, leading and mentoring a team of Customer Service Agents, and ensuring service excellence in the logistics sector. Candidates should have at least 2 years of experience in a similar role, strong leadership skills, and proficiency in Microsoft Office and CRM applications. Competitive salary between RM3,800 - RM4,500, with benefits like EPF, maternity leave, and opportunities for professional development.

Benefits

EPF & SOCSO

Birthday Leave

Maternity Leave

Annual Leave

Career advancement opportunities

Professional development programs

Qualifications

• Minimum 2 years of experience as Team Leader in a contact centre environment.
• Must be able to supervise, train, coach & motivate a team.
• Must be a critical and analytical thinker.
• Strong interpersonal skills and the ability to build rapport with Team members and customers.
• Able to multitask and work independently with minimal supervision.

Responsibilities

• Lead, mentor and coach Customer Service Agents to meet business KPIs.
• Conduct business presentations to management and clients.
• Prepare Weekly/Monthly/Quarterly reports in a timely manner.
• Ensure daily tracking reports are updated & accurate.
• Handle escalations from team members and clients.

Skills

coaching skills

leadership

mentoring

business presentations

People Management

Tools

Microsoft Office

CRM systems

Job description

A technology solutions provider in Sungai Petani is seeking a Team Leader for their call centre. Responsibilities include managing operations, leading and mentoring a team of Customer Service Agents, and ensuring service excellence in the logistics sector. Candidates should have at least 2 years of experience in a similar role, strong leadership skills, and proficiency in Microsoft Office and CRM applications. Competitive salary between RM3,800 - RM4,500, with benefits like EPF, maternity leave, and opportunities for professional development.