Logistic Customer Service

Summitnext Technologies; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast-growing technology solutions provider in Sungai Petani is looking for a Customer Service Executive. The ideal candidate will provide excellent support to clients in the logistics industry, respond to inquiries, and resolve complaints. Must possess excellent English and Malay communication skills, with at least a diploma and a customer-oriented approach. This full-time role offers competitive salary and benefits including EPF and maternity leave.

Benefits

EPF, Socso

Birthday Leave

Maternity leave

Annual Leave, Parental Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and be a team player.

Responsibilities

• Respond to customer inquiries through calls, emails, and other tools.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work in a fast-paced environment

Education

Diploma and above

Job description

Overview

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. We are expanding rapidly and seek talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us

Glassdoor: SummitNext Technologies Reviews

Instagram: summitnexttechnologies

LinkedIn: summitnext-technologies

Website: summitnext.com