Logistic Coordinator (SouthKey)

Alpha Manpower Pte Ltd; Gelang Patah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A recruitment agency in Malaysia seeks a customer service representative fluent in English and Mandarin to manage customer inquiries and assist clients in the logistics sector. Ideal candidates should have a minimum of 2 years of experience and possess a positive attitude. The role involves handling communications via email, chat, and social media while ensuring high customer satisfaction. Benefits include a car park allowance and training opportunities. No prior experience in customer support is necessary.

Benefits

Car park allowance provided

Training provided

Qualifications

• Minimum 2 years of experience in the logistics industry is required.
• Comfortable using a computer and communicating professionally online.

Responsibilities

• Handle customer inquiries through email, chat, and social media.
• Assist customers by providing clear, accurate, and timely responses.
• Manage and resolve customer complaints to ensure high satisfaction.
• Support internal agents and maintain proper records and documentation.

Skills

Proficient in English

Proficient in Mandarin

Customer-oriented

Positive attitude

Job description

Requirements

• Proficient in English and Mandarin (spoken & written) for customer communication.
• Able to liaise with customer from China.
• Minimum 2 years of experience in the logistics industry (required).
• Comfortable using a computer and communicating professionally online.
• Positive attitude, customer-oriented, and willing to learn

Responsibilities

• Handle customer inquiries through email, chat, and social media.
• Assist customers by providing clear, accurate, and timely responses.
• Manage and resolve customer complaints to ensure high satisfaction.
• Support internal agents and maintain proper records and documentation.

Benefits

• Car park allowance provided
• Training provided / No prior customer support experience required.

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