Logistic admin (Customer Service Specialist)

Summitnext Technologies; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Executive to provide exceptional support to clients in the logistics sector. Candidates should have a diploma, strong communication skills in English and Malay, and ideally 1-2 years of BPO experience. The role involves handling customer inquiries and complaints effectively within a fast-paced environment. This full-time position offers a basic salary of RM2000 plus performance incentives and various benefits including EPF, Socso, and opportunities for professional development.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Professional development opportunities

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Respond to customer inquiries through calls, emails, and other tools.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.com/