Logistic Admin

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Sungai Petani is seeking a passionate Logistic Officer to join their team. Responsibilities include responding to customer inquiries, documenting information, and resolving issues with a focus on customer satisfaction. The ideal candidate should be skilled in both English and Malay, possess a diploma or currently pursuing a degree, and be a team player. This role offers competitive salary and professional development opportunities.

Benefits

Birthday Leave

Maternity Leave

Annual Leave

Career advancement opportunities

Professional development programs

Qualifications

• Minimum qualification of Diploma or pursuing a Bachelor's Degree.
• Strong command of English and Malay both verbal and written.
• Previous customer service or internship experience preferred.
• Willingness to learn, good interpersonal skills, and a team player.

Responsibilities

• Respond to customer inquiries via calls, emails, and live chat.
• Record customer information and resolve issues professionally.
• Document and elevate issues through the internal system.

Skills

English written and verbal communication

Malay written and verbal communication

Interpersonal skills

Customer focus

Office software proficiency

Education

Diploma or Bachelor's Degree in any field

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Logistic Officer, providing outstanding support to our renowned clients in the Customer Experience sector with outstanding service and professionalism.

Position

Logistics Admin (English/Malay Written & Verbal, On-site)

Key Responsibilities

• Respond promptly to customer inquiries via calls, emails, live chat.
• Accurately obtain and record customer information in line with internal processes
• Resolve customer issues or complaints with professionalism, aiming for high customer satisfaction
• Document and elevate issues through the internal system, adhering to the company SOP

Job Requirements

• Minimum qualification: Diploma or currently pursuing a Bachelor's Degree in any field
• Strong command of English/Malay both verbal and written
• Previous customer service or internship experience is an added advantage
• Customer-focused with good interpersonal skills, a team player with a willingness to learn
• Proficient in office software and general computer operations
• Able to work under pressure in a fast-paced environment

Job Type

• Rotational shift, 5 days a week

Salary

• RM2000

Benefits

• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs

Expected Start Date

Immediately

Find Out More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies
• Website: https://summitnext.my