Loan Tele-Collection Officer Malaysia

Mission Consultancy Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Petaling Jaya seeks a Loan Tele-Collection Officer to manage overdue bills and facilitate payment collections. You will contact clients, negotiate payment terms, and provide advice on repayment options. The ideal candidate has at least 2 years of relevant experience, excellent negotiation skills, and proficiency in Microsoft Office. This is a full-time position offering health insurance, bonuses, and other benefits.

Benefits

Health insurance

Performance bonuses

EPF / SOCSO

Annual leave

Qualifications

• Minimum 2 years experience in related role.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.

Responsibilities

• Contact clients to discuss overdue payments and negotiate repayment plans.
• Work with customers to establish payment schedules.
• Provide information on payment options and necessary actions.

Skills

Interpersonal skills

Negotiation skills

Persuasion skills

Microsoft Excel

Communication skills

Critical thinking

Education

SPM, Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree

Tools

Microsoft Office

Job description

As a Loan Tele-Collection Officer, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities

• Make Calls to Clients: Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules: Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers: Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files: Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
• Prepare Statements: Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
• Write Letters: Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
• Answer Phones: Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements

• Malaysian citizens only.
• Minimum 2 years experience in related role
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education: SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Job Type

• Full-time
• Salary: To be discussed based on experience

Benefits

• Health insurance
• Performance bonuses
• EPF / SOCSO
• Annual leave

Schedule

Day shift

Petaling Jaya: Reliable commute or planning to relocate before starting work (Required)

GET IN TOUCH

Please apply online or send your CV to [e-mail]