Loan Operation Team Leader

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial organization in Kuala Lumpur is seeking an experienced loan operations manager. The role requires overseeing loan operations, managing staff, and ensuring compliance with industry regulations. Ideal candidates will have a minimum of 8 years of experience in the banking industry, excellent leadership, and customer service skills. Interested applicants should send their CV to the provided email address.

Qualifications

• Minimum 8 years experience in the banking or consumer lending industry.
• 5 years of operations team leader experience.
• Solid knowledge of Malaysian consumer lending industry's regulations and financial documentation.
• Ability to handle confidential data ethically and professionally.
• Excellent customer service skills.

Responsibilities

• Manage application input in the loan system and verification procedures.
• Lead, train, and supervise the operations staff.
• Audit loan operation activity and review reports for accuracy.
• Gather financial data and complete loan applications.
• Calculate financial ratios and obtain credit reports.
• Handle inbound calls and inquiries, set up payment plans.
• Input customer payments into the loan system.
• Manage the complete loan contract process.
• Work closely with telesales and collections teams.
• Maintain customer confidence by keeping loan information confidential.

Job description

Overview

JOB SUMMARY Responsible for overall loan operations management and supervision of the loan operations staff. This includes the preparation of loan files for credit review, managing customer contract signings and disbursements of loans. Additionally the department handles inbound customer inquiries and works closely with the sales team to ensure the loan applications meet all the policy requirements.

Responsibilities

• Manage application input in the loan system and verification procedures for all loan applications. Maintain workflows for all stages of loan input.
• Lead, training and supervising the operations staff to ensure the department meets organizational goals.
• Audit of loan operation activity, reviews daily reports for accuracy, and responsible for monthly and/or quarterly reports as required
• Contact clients to gather financial data and documentation in order to complete loan applications
• Perform employment verification for loan applicants through a variety of different methods
• Calculate financial ratios and obtain credit reports to complete the loan file area ready for credit review
• Handle inbound calls and customer inquiries. Set up payment plans and maintain updated records of loan applications
• Input customer payments daily into loan system and prepare weekly reconciliation reports
• Manage the complete loan contract process from managing appointments with customers to obtaining stamp duty and returning contracts to customers.
• Work closely with telesales and collections teams to ensure sales and recovery targets are met
• Maintains customer confidence by keeping loan information confidential.

Preferred Qualifications

• Open for Malaysian citizens only
• Minimum 8 years experience in the banking or consumer lending industry.
• Must have 5 years of operations team leader experience
• Solid knowledge of Malaysian consumer lending industries regulations procedures and financial documentation.
• Knowledge of inbound and outbound call centre operations
• Detailed knowledge of lending products (personal loan, hire purchase or mortgage)
• Knowledge of Bank Negara and KPKT lending regulations
• Ability to handle confidential data in an ethical and professional manner.
• Excellent customer service skills.
• Experience working with digital financial systems.
• Must be highly organized and able to work in a fast-paced environment, managing multiple projects and possess effective interpersonal, organizational and analytical skills
• Establishes and nurtures relationships with key partners and stakeholders
• Excellent communication skills including verbal, written and interpersonal.
• Ability to communicate with staff at all levels.
• Demonstrated leader with the ability to motivate staff and produce a high performing team.

Please send your CV to [e-mail] and we will get in touch with you.