Lending Services Lead, Malaysia — Strategic Ops & Talent

RBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a professional to lead Lending Services, ensuring operational excellence and robust talent acquisition. This role requires strong leadership skills and the ability to collaborate across regions, with responsibilities spanning team management, stakeholder engagement, and risk oversight. Ideal candidates will possess exceptional decision-making and interpersonal skills, along with a commitment to continuous improvement.

Qualifications

• Experience in leadership and talent acquisition within banking sectors.
• Expertise in risk management and stakeholder engagement.
• Ability to manage teams across time zones and ensure operational efficiency.

Responsibilities

• Lead and oversee a staff of 40 FTE in Lending Services.
• Manage talent acquisition and recruitment campaigns.
• Establish a control framework for operational activities.
• Coordinate responses to credit information requests.
• Maintain positive relationships with various bank departments.
• Coach and develop analyst/officers for optimal performance.
• Collaborate globally with colleagues on tasks.

Skills

Adaptability

Crisis Management

Decision Making

Delegating Tasks

Group Problem Solving

Interpersonal Relationship Management

Long Term Planning

Operational Delivery

Process Improvements

Time Management

Job description

A leading global bank in Kuala Lumpur is seeking a professional to lead Lending Services, ensuring operational excellence and robust talent acquisition. This role requires strong leadership skills and the ability to collaborate across regions, with responsibilities spanning team management, stakeholder engagement, and risk oversight. Ideal candidates will possess exceptional decision-making and interpersonal skills, along with a commitment to continuous improvement.