Learning and Development Training Specialist [CANTO 粤] [Job ID : 13458]

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading technology firm in Kuala Lumpur seeks a Learning and Development Training Specialist to conduct training sessions and develop digital training materials. The ideal candidate will have a minimum of 4 years of training experience, with at least 2 years in a corporate environment. Proficiency in English and Cantonese is required. At a competitive salary range of RM5,000 - RM6,500, this is a 12-month contract position.

Qualifications

• Minimum 4 years experience in training and coaching; with at least 2 years experience in corporate training.
• Have Trust and Safety or relevant experience.
• Prior customer service background or related training experience is highly desirable.

Responsibilities

• Organize and conduct classroom-style trainings covering various topics.
• Research and develop effective digital training materials.
• Update and create Knowledge Base (KB) content.
• Ensure trainees effectively learn and apply knowledge.
• Document training records and analyze training activities.
• Identify trainees’ skill gaps and address them.

Skills

Organizational abilities

Project management

Proficient in Microsoft Office Suite

Customer service background

Trust and Safety experience

Proficient in English

Proficient in Cantonese

Education

Diploma and above

Job description

Learning and Development Training Specialist [CANTO 粤] [Job ID : 13458]

Position : Learning and Development Training Specialist

Company Industry : Technology

Employment Type: 12-month contract

Salary: RM5,000 - RM6,500 (based on experience + skills), with statutory contributions, leave entitlements

Responsibilities

Organize and conduct classroom-style trainings covering product features, customer service techniques, compliance and red-line topics.

Research, develop and expand effective digital training materials (e.g. videos, manuals, handbooks) for various product lines and training needs.

Assist in updating and creating Knowledge Base (KB) content to ensure agents have accurate operational guidance.

Ensure trainees effectively learn and apply knowledge; develop and review training materials, enrich content and collect feedback to continuously improve training courses.

Incorporate hands on case practice into training sessions to ensure knowledge is applied to real work scenarios.

Trainer periodically engage in live case handling to maintain operational proficiency and integrate practice into training content.

Document training records, follow post-training feedback, analyze and summarize training activities to enhance quality.

Identify trainees’ skill and/or knowledge gaps and address them with suitable methods (e.g. simulations, mentoring, on-the-job training, professional development classes).

Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders.

Collaborate with the mentorship team to ensure aligned and complementary training courses for CS members.

Qualifications

Minimum 4 years experience in training and coaching; with at least 2 years experience in corporate training.

Have Trust and Safety or relevant experience.

Diploma and above in any field.

Excellent organizational, coordination, and project management abilities.

Proficient in Microsoft Office Suite (especially PPT)

Prior customer service background or related training experience is highly desirable.

Strong work ethics and compliance with company policies and procedures.

Proficient in English and Cantonese (both spoken and written).

Apply now!

Interested candidates are encouraged to send their resumes to *******@persolapac.comOR **********@persolapac.com OR ***************@persolapac.com