An Operations Leader is responsible for overseeing daily operations to ensure efficiency, productivity, and goal achievement. Key duties include managing teams, optimizing processes, monitoring performance, and ensuring compliance. This role requires strong leadership, communication, and analytical skills to bridge strategy and execution and to solve problems that affect the organization.
Core responsibilities
- Team and performance management: Lead and motivate a team to meet objectives, monitor their performance, and provide training and development.
- Process optimization: Develop, implement, and manage operational processes to improve efficiency, reduce costs, and enhance quality.
- Operational oversight: Supervise day-to-day activities across functions like production, logistics, or customer service to ensure smooth and productive workflows.
- Performance analysis: Analyze data to identify inefficiencies, develop solutions, and report on operational performance.
- Budget and resource management: Monitor and manage budgets, resources, and inventory levels to ensure financial efficiency.
- Cross-functional collaboration: Work with other departments to ensure alignment with company goals and to resolve issues.
- Compliance and quality assurance: Ensure operations comply with company policies, safety regulations, and relevant laws.
- Problem-solving: Handle and resolve operational issues and customer escalations in a timely manner.
Application Questions
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Operations Lead?