Lead Vendor Operations

foodpanda Malaysia Sdn Bhd (Corporate Office); Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading food delivery service in APAC seeks an experienced Program Manager based in Kuala Lumpur. The role involves managing vendor onboarding and performance, developing scalable processes, and collaborating with cross-functional teams to ensure operational excellence. Ideal candidates should have over 5 years in program management or operations and be skilled in data analysis. This position offers benefits including medical, dental, and lifestyle allowances.

Benefits

Medical coverage

Dental coverage

Corporate allowance

Lifestyle allowance

Qualifications

• 5+ years of experience in program management or operations.
• Strong understanding of program management methodologies.
• Ability to analyze data for decision-making.

Responsibilities

• Manage onboarding and incubation for new vendor partners.
• Drive improvements in vendor performance.
• Collaborate with cross-functional teams for operational excellence.

Skills

Program management

Process optimization

Data analysis

Cross-functional team management

Service operations

Job description

Onboarding & Incubation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and incubation for new vendor partners, ensuring timely and seamless integration onto the platform.

Vendor performance: Be the subject matter expert on vendor performance challenges and drive improvements.

Scalable Processes: Partner with the functional team to develop scalable strategies for onboarding and operational topics to accommodate varying restaurant volumes, ensuring efficiency and consistency.

Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding, incubation, device delivery experience and ensure vendors / restaurant partners are set up for success upon joining the platform.

Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the process.

What you need to be successful

5+ years of experience in program management, operations, or process optimization, with a focus on sales operations.

Strong understanding of program management methodologies and tools, with hands-on experience delivering complex projects.

Exposure to managing cross-functional teams and projects, ideally in global or multi-market environments.

Ability to analyse data and use insights to drive decision-making and process improvement.

Experience managing teams is a must.

Experience working with service operations is a plus.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us! To know us better, check out this video https://bit.ly/3KOHSEI

Perks and benefits Medical Dental Corporate Allowance; Lifestyle Allowance