Lead Teller/Lead Front Line Associate (Area Sales & Ops Executive) – Malaysia

Western Union; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global financial services company is seeking a Lead Teller in Kuala Lumpur. As a Lead Teller, you will oversee branch operations, manage staff, and ensure excellent customer service. Ideal candidates will have 5 years of experience in customer service and business development, alongside strong leadership and problem-solving skills. This role offers a competitive salary and comprehensive benefits package.

Benefits

Annual Leave

Sick leave

Maternity/Paternity leave

Group Life Policy

Employee Assistance Programs

Employee Wellness

Qualifications

• 5 years of customer service & business development experience, preferably in financial services.
• Flexibility in work schedule is required.
• Fluency in English; additional languages are a strong advantage.

Responsibilities

• Oversee multiple branch locations and achieve branch targets.
• Hire and train employees while managing the branch's budget.
• Promote products and provide excellent customer service.

Skills

Customer service

Problem-solving

Leadership

Analytical skills

Time management

Tools

MS Office

Job description

Lead Teller/Lead Front Line Associate (Area Sales & Ops Executive) – Malaysia
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Lead Front Line Associate.

Western Union powers your pursuit.

At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping with hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.

Role Responsibilities

• Oversee 4-5 Western Union own branch locations (Semenyih, Bandar Sunway, Nilai, Shah Alam) but subject to work outstation occasionally if need be.
• achieve assigned branch targets.
• map competitors’ rates and service offerings.
• help hire and train employees.
• manage the branch’s budget.
• actively promote new products and initiatives.
• accountable for managing Duty Roaster in timely manner.
• provide excellent service for Western Union customers.
• allocate branch resources as per staff and client needs.
• liaise between the branch and head office and be the bridge between management and FLA’s.
• manage reports for the branches (e.g. Finance report, WUpos report).
• solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems.
• employee engagement team building activities.
• well versed with company policies.

Role Requirements

• 5 yrs of customer service & business development experience (preferably in financial services or retail)
• an affinity for problem‑solving.
• flexibility in work schedule.
• fluency in English – additional languages are a strong advantage.
• proficiency in MS Office tools (MS Excel, Word, Outlook)
• strong leadership skills.
• analytical skills.
• highly organized with time and team management.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer‑centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy‑to‑use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

You will also have access to short‑term incentives, accident and life insurance, and access to best‑in‑class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location‑specific benefits below and note that your Recruiter may share additional role‑specific benefits during your interview process or in an offer of employment.

Malaysia Specific Benefits

• Annual Leave, Sick leave and Maternity / Paternity leave
• Global Recognition and Rewards Programs
• Group Life Policy and Group Medical Policy
• Referral Program
• Employee Assistance Programs
• Employee Wellness
• Public holidays

This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, solve problems together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

12-01-2025

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.