Lead Programme Manager - Cloud Contact Centre (12m)

Argyll Scott Singapore; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Programme Manager to lead a major Contact Centre transformation project in Malaysia. The role involves managing the end-to-end delivery of a multi-stage program, overseeing the migration of solutions to the cloud, and integrating Amazon Connect with Salesforce. Candidates must have over 10 years of experience in project management within financial services and knowledge of contact centre technology. This position offers a competitive daily rate on a 12-month contract.

Benefits

Competitive daily rate

High-visibility role

Opportunity to enhance expertise in a high-demand niche

Qualifications

• 10+ years in Programme/Project Management.
• Proven background in Financial Services transformation.
• Hands-on experience with Contact Centre technology.

Responsibilities

• Manage the E2E delivery of the multi-stage program.
• Oversee 'lift and shift' of on-premise solutions to cloud.
• Lead integration of Amazon Connect with Salesforce.

Skills

Programme/Project Management

Contact Centre technology

Amazon Connect

Salesforce

Cloud migration experience

Job description

A leading recruitment firm is seeking an experienced Programme Manager to lead a major Contact Centre transformation project in Malaysia. The role involves managing the end-to-end delivery of a multi-stage program, overseeing the migration of solutions to the cloud, and integrating Amazon Connect with Salesforce. Candidates must have over 10 years of experience in project management within financial services and knowledge of contact centre technology. This position offers a competitive daily rate on a 12-month contract.