Lead Management, II ( Mandarin Speaking)

Zebra Technologies; Simpang Ampat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Customer Support Specialist in Malaysia. Responsibilities include handling customer inquiries, tracking transactions, and supporting sales teams. The ideal candidate will have 2-5 years in customer support or marketing, a BA/BS degree, and strong communication skills. Join a community of innovators and make an impact daily.

Qualifications

• 2-5 years experience in customer support, marketing, or sales support.
• Strong communications skills both spoken and written.
• Calm and confident telephone manner.

Responsibilities

• Handles inquiries from customers via phone, email, and social media.
• Tracks transactions in the lead management system.
• Promotes a positive image of the company and products.
• Provides support with lead management to Sales.
• Delivers daily quality reporting and maintains accuracy.
• Participates in system testing.

Skills

Team worker

Action oriented

Customer focused

Results driven

Strong problem solving

Excellent time and task management

Ability to multitask

CRM/PRM knowledge

Excel/PowerPoint

Strong communication skills

Negotiation skills

Multilingual

Awareness of regional and cultural differences

Product portfolio knowledge

Interpersonal skills

Education

BA/BS degree preferred

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Responsibilities

• Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt system
• Follow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional Marketing
• Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy
• Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
• Promotes a positive image of product, technical skills and company commitment to provide quality customer service
• Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
• Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
• Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions
• System training to Sales & Partners
• Qualified leads and support to Sales and Partners on lead management
• Quality and complete data in the system
• Reports for quality and lead generation metrics
• Pre-sale support to customers
• Active participation in system testing
• Outbound demand general call support as required
• Provides recommendations for newco lead management system and processes
• Create newco lead management, lead generation and follow-up processes

Qualifications

Preferred Education:

• BA/BS degree preferred or equivalent work experience

Preferred Work Experience (years):

• 2-5 years experience in customer support, marketing or sales support

Key Skills and Competencies:

• Team worker
• Action oriented
• Customer focused
• Results driven
• Strong problem solving
• Excellent time and task management
• Ability to multitask
• CRM/PRM knowledge
• Excel/PowerPoint
• Strong communications skills both spoken and written, strong negotiation & selling skills
• Multilingual (EMEA)
• Awareness of regional and cultural differences
• Product portfolio and solutions knowledge
• Strong interpersonal and communication (written and verbal) skills
• Calm and confident telephone manner

Position Specific Information

Location: Brno, Czech Republic
Travel Requirements:
FLSA (U.S. only):
Physical requirements and working conditions will vary by position and should be described as appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.