Lead Management II

Zebra Technologies; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Penang is looking for a Lead Management II to centralize customer inquiries and manage pre-sales leads. This role involves following up on marketing campaigns, qualifying customer leads, and supporting sales teams with updated information. The ideal candidate will have 2-5 years of experience in customer or sales support, strong problem-solving skills, and excellent communication abilities. This position promotes a collaborative culture focused on delivering quality customer service.

Qualifications

• 2-5 years experience in customer support, marketing or sales support required.
• Strong interpersonal and verbal communication skills required.
• Ability to understand and manage customer inquiries effectively.

Responsibilities

• Handle inbound (pre)sales related calls, chats, web inquiries, and emails.
• Follow-up on marketing campaigns and conduct data verification calls.
• Provide daily quality reporting and maintain accuracy.

Skills

Team worker

Action oriented

Customer focused

Results driven

Strong problem solving

Excellent time and task management

Ability to multitask

CRM/PRM knowledge

Excel/PowerPoint

Strong communications skills

Negotiation skills

Multilingual

Education

BA/BS degree or equivalent work experience

Tools

CRM systems

Microsoft Excel

Microsoft PowerPoint

Job description

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The Lead Management II

The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.

Responsibilities

• Provides call handling for all end‑user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt system
• Follow‑up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional Marketing
• Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy
• Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
• Promotes a positive image of product, technical skills and company commitment to provide quality customer service
• Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
• Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
• Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions
• System training to Sales & Partners
• Qualified leads and support to Sales and Partners on lead management
• Quality and complete data in the system
• Reports for quality and lead generation metrics
• Pre‑sale support to customers
• Active participation in system testing
• Outbound demand general call support as required
• Provides recommendations for newco lead management system and processes
• Create newco lead management, lead generation and follow‑up processes

Qualifications

Preferred Education:

• BA/BS degree preferred or equivalent work experience

Preferred Work Experience (years):

• 2-5 years experience in customer support, marketing or sales support

Key Skills and Competencies:

• Team worker
• Action oriented
• Customer focused
• Results driven
• Strong problem solving
• Excellent time and task management
• Ability to multitask
• CRM/PRM knowledge
• Excel/PowerPoint
• Strong communications skills both spoken and written, strong negotiation & selling skills
• Multilingual (EMEA)
• Awareness of regional and cultural differences
• Product portfolio and solutions knowledge
• Strong interpersonal and communication (written and verbal) skills
• Calm and confident telephone manner

Position Specific Information

Location: Brno, Czech Republic
Travel Requirements:
FLSA (U.S. only):
Physical requirements and working conditions will vary by position and should be described as
appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e‑mail or outside of the system. If you are a victim of identity theft contact your local police department.

Zebra Technologies leverages AI technology to evaluate job applications using objective, job‑relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.