Lead Insurance Ops Transformation — Cloud & CRM Integration

Argyll Scott Singapore; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global insurance organization is seeking an experienced Programme Manager to lead a large-scale Contact Centre transformation in Kuala Lumpur, Malaysia. This 12-month contract role involves managing the end-to-end delivery of a strategic tech-driven project, including integration of cutting-edge tools like Amazon Connect and Salesforce. Candidates should have over 10 years in project management within financial services, with hands-on experience in contact centre technologies. Competitive daily rates offered.

Qualifications

• 10+ years in Programme/Project Management.
• Proven background in Financial Services transformation.
• Hands-on experience with Contact Centre technology.

Responsibilities

• Manage the E2E delivery of the multi-stage program.
• Oversee 'lift and shift' of on-premise solutions to cloud.
• Lead integration of Amazon Connect with Salesforce.

Skills

Programme/Project Management

Contact Centre technology

Amazon Connect

Salesforce

IVR systems

Cloud migration

Job description

A leading global insurance organization is seeking an experienced Programme Manager to lead a large-scale Contact Centre transformation in Kuala Lumpur, Malaysia. This 12-month contract role involves managing the end-to-end delivery of a strategic tech-driven project, including integration of cutting-edge tools like Amazon Connect and Salesforce. Candidates should have over 10 years in project management within financial services, with hands-on experience in contact centre technologies. Competitive daily rates offered.