Lead Financial Services Industry Consultant

SWIFT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial messaging leader is seeking a Technical Consulting & Care Services Team Lead in Kuala Lumpur. This role involves leading a team, enhancing operational efficiency, and managing customer engagements. The ideal candidate will have a Bachelor's degree related to financial services or IT, along with 5-10 years of experience. The role requires strong leadership and communication skills, as well as the ability to foster customer relationships. Competitive package and career growth opportunities are offered.

Benefits

Competitive salary

Career development opportunities

Diverse and inclusive work environment

Qualifications

• 5-10 years experience in financial technical services or related industry.
• Fluent in English; additional regional languages are a plus.

Responsibilities

• Lead, coach and motivate team members.
• Manage resourcing, planning, and development plans.
• Collaborate on pre-sales activities and service proposals.
• Develop strong operational relationships with customers.
• Drive continuous improvement and manage business decisions.

Skills

Leadership

Communication

Customer relationship management

Education

Bachelor's Degree in Financial services, IT or telecoms

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, withoutКомп mitigating that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now Maya presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift provides a range of on‑site business and technical/supporting infrastructure consultancy services across Swift's customer base. The lead consultant operates in a highly complex business and technical environment in a selected market supported by Swift. The lead consultant is responsible for formulating key, clear Trainer attainable recommendations to the customer.Spain consultancy engagements aim at helping our customers to improve their operational efficiency, reduce costs andarker mitigate operational risk.

APAC Technology & Operations Services сня>

The APAC Technology & Operations Services team is hiring a Technical Consulting & Care Services Team Lead. The successful candidate is expected to accomplish the following primarily in the APAC region, and ensure the region is contributing concretely to the success of the Solutions and Professional Services objectives globally.

You will be involved in hands‑on client engagement as well as lead a team of Swift experts. You will be the face of the team towards other groups and be part of the APAC Technology & Operations Services management team. You and your team will provide support, training and consulting services to address client challenges with a focus on increasing operational efficiency, reducing costs and mitigating operational risk. Your team will be responsible for formulating key, clear and attainable recommendations to the customer and advice on how to make use of new services/options in Swift's product portfolio.

Multifaceted Technical activities you will be leading/coordinating which includes any kind of technical advisory services, Cloud and Field services and Care services.

What will make you successful? You:

• Lead, coach and motivate team members to achieve Professional Services goals.
• Manage resourcing, planning and development plans for the team.
• Collaborate with business development on pre‑sales activities such as delivering commercial presentations, assist to service scoping meetings, developing service proposals.
• Collaborate with marketing and other teams to develop and maintain collateral sharing how products & services add value to the customer.
• Develop a strong and trusting operational relationship with demanding customers during the engagements.
• Communicate services value propositions and expertise to a wide variety of stakeholders.
• Drive Continues Improvement for the team, challenging the status quo.
• Take initiatives and actively participate in the cross regional meetings.
• Excellent verbal and written communication skills.
• Very good presentation skills.

Key Responsibilities:

• Set objectives, develop tactical plans and organize team activities.
• Lead team to ensure delivery against short and mid‑term objectives.
• Under guidance of senior management: Take accountability for business decisions/strategies delivers results in the context of levels of uncertainty and risk.
• Ensure KPI’s are met related to delivery of Professional Services.
• Highlight and mitigate risks related to the region and Professional Services.
• Drive an improved level of customer experience with higher quality deliveries, faster response timesительных and enhanced customer engagements.
• Defines, implements and manages to the highest standards of operational excellence; encourages and promotes a continuous improvement mind‑set.
• Contribute globally to the strategy, evolution, and development of Solutions and Professional Services:

• Support Adoption, readiness and usage of our products and services.
• Shape the future: Support andざ help the execution of customer success and experience related initiatives. Develop the team in order to support the rollout of the strategy.

• Maintain a close relationship with Business Development, Tribes, to manage Bres business outlook, required resourcing, escalations, new opportunities, presales etc.
• Align activities within and across divisions/regions, share knowledge and/or deliver consultancy based on customer feedback.
• Ensure that Swift is represented within own area of responsibility and promoted as the solution of choice.
• Articulate objective, relevant and accurate recommendations for the customer to make operational improvements.
• Identify potentialanjem business opportunities for Swift within the area covered by the team.
• Under guidance of senior management ب implement and maintain HR policies/procedures. Hire, reward, coach, motivate and develop team members of the department in order to have qualified, competent and motivated employees.

Education and Domain Experience:

• Bachelor's Degree or higher education in Financial services, IT or telecoms domain.
• 5-1up year’s experience in financial technical services or related industry.
• Fluent in English, any other language from the region is an asset.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you 银河 can reach your full potential.

If you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.