Lead Counseller

City University Malaysia; Sepang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A prominent university in Selangor is seeking a Counsellor to lead the Counselling Unit, provide individual and group counselling services, and support student mental health initiatives. Responsibilities include managing high-risk cases, planning programs, and collaborating with academic staff and external agencies. The ideal candidate should have a degree in psychology or a related field, as well as excellent counselling and crisis management skills. This role emphasizes a commitment to student well-being and effective service delivery.

Qualifications

• Provide individual and group counselling services to students.
• Conduct assessments and develop intervention plans.
• Manage high-risk cases and collaborate with various stakeholders.

Responsibilities

• Lead and oversee the Counselling Unit operations.
• Plan counselling-related programs and workshops.
• Prepare reports and statistics on counselling activities.

Skills

Counselling skills

Crisis management

Interpersonal communication

Coordination with agencies

Education

Degree in Psychology or related field

Job description

City University Malaysia – Sepang, Selangor

Provide professional individual and group counselling services to students on academic, personal, emotional, and psychological issues.

Conduct assessments, develop intervention plans, and maintain accurate and confidential case records.

Manage and monitor high risk and crisis cases, including referrals, follow-ups, and coordination with relevant internal and external agencies.

Ensure counselling services comply with professional ethics, confidentiality standards, and institutional policies.

Plan, organize, and implement counselling-related programs, workshops, talks, and mental health awareness campaigns.

Support preventive and developmental initiatives focusing on student resilience, stress management, and overall well-being.

Collaborate with student development teams, clubs, and associations to integrate mental health elements into student activities.

Leadership & Unit Management

Lead and oversee the Counselling Unit under the Student Affairs Department.

Plan, coordinate and monitor the unit's operations, workload distribution, and service delivery.

Provide guidance, supervision, and professional support to counsellors, interns, or related staff (where applicable).

Contribute to the development, review, and improvement of counselling policies, procedures, and service frameworks.

Collaboration & Stakeholder Engagement

Work closely with academic staff, deans, student affairs officers, and support units to identify and support students at risk.

Liaise with external professionals, service providers, and relevant agencies when referrals or partnerships are required.

Provide consultation and advice to staff on student mental health and well-being matters.

Prepare regular reports, statistics, and analysis on counselling cases, trends, and program outcomes.

Monitor service effectiveness and recommend improvements to enhance student support systems.

Contribute to institutional committees or task forces related to student well-being, mental health, or crisis management.