Lead Cashier & Front-End Operations Supervisor

The Food Purveyor; Kulai; On-site; MYR 24,000 - 40,000; Full time

Job summary

Jora Malaysia is seeking a Cashier Supervisor to oversee daily cashier and front-end operations, ensuring smooth checkout processes and accurate cash handling. The role involves leading the cashier team, training staff on the POS system, and coordinating with other departments for operational support.

The ideal candidate will have experience in cashiering or retail, strong leadership and communication skills, and the ability to work shifts, weekends, and public holidays.

Qualifications

• Experience in cashiering, retail, or supermarket operations preferred.
• Leadership and supervisory skills.
• Basic computer and POS system knowledge.
• Strong communication and customer service skills.
• Honest, responsible, and detail-oriented.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Supervise daily cashier and front-end operations.
• Monitor cashier performance and ensure fast, accurate transactions.
• Handle cash float, cash collection, and end-of-day reconciliation.
• Resolve customer complaints and payment issues professionally.
• Train and guide cashiers on POS system and customer service standards.
• Ensure sufficient cashier counters are operating during peak hours.
• Monitor compliance with company SOPs and cash handling procedures.
• Assist in opening and closing store operations.
• Coordinate with other departments for operational support.

Skills

Leadership

Customer service

Communication

POS system knowledge

Cash handling

Tools

POS system

Job description

Jora Malaysia is seeking a Cashier Supervisor to oversee daily cashier and front-end operations, ensuring smooth checkout processes and accurate cash handling. The role involves leading the cashier team, training staff on the POS system, and coordinating with other departments for operational support.

The ideal candidate will have experience in cashiering or retail, strong leadership and communication skills, and the ability to work shifts, weekends, and public holidays.