Lead Analyst, GASC-USC – Service Hub – RPA

AIA Hong Kong; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance and financial services company in Kuala Lumpur is seeking a candidate to provide application development and support services. The role involves ensuring automation solutions meet standards, reviewing documentation, and addressing incidents. Ideal candidates should have experience in similar environments and be able to communicate effectively with users. This is an opportunity to contribute to meaningful work in a dynamic setting.

Qualifications

• Experience in application development and support services.
• Knowledge of automation solutions like Power Automate Desktop and UIPATH.
• Ability to communicate with users to gather requirements.

Responsibilities

• Provide application development and support services.
• Review documentation and ensure compliance with AIA standards.
• Implement changes related to incidents and change requests.
• Perform code reviews, regression testing, and user-acceptance testing.

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs.

• Review document(s) including PDD, SDD, Code review, knowledge transfer but not limited to that was developed from Project team to be sufficiently adequate to follow up as a form of BAU support.
• Provide on-going support for all automation built on Power Automate Desktop (Core) and UIPATH, managed by USCRPA team and to provide workaround/solutions based on existing catalog/knowledge base.
• Ensure the automation solutions developed adhered to AIA standards.
• Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of simple to medium complexity scenarios.
• Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security.
• Implement changes related to incidents & change requests and deploy to production system.
• The resolution time of incidents and change requests should meet agreed SLA based on their priority.
• As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing.
• Co-ordinate and perform regular patches, upgrades to the platform.

Supporting Assistant Manager/Manager on work assignments as per required.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.