Lab Engineer (Hardware/Software IT Support)

UST USource; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A tech solutions provider is seeking a Lab Engineer to support IT hardware and software installation and maintenance. The successful candidate will be responsible for troubleshooting PC issues and network failures. This role requires a minimum of 0-2 years of experience in IT technical support and a good problem-solving attitude. The job offers an opportunity to learn in a dynamic environment and requires readiness for rotational shifts and 24/7 availability.

Qualifications

• Minimum 0-2 years' experience in IT Technical support required.
• Proficient in handling IT hardware and software.
• Willingness to learn and adapt.

Responsibilities

• Install and maintain company's computer software and hardware.
• Support for production PC issues and failures.
• Perform troubleshooting on PC hardware and network failures.

Skills

PC setup

Network troubleshooting

Problem-solving

Technical support

Job description

Lab Engineer (Hardware/Software IT Support)

Installation & maintenance of company’s computer software and hardware/facilities;

• PC setup, installation, testing and troubleshooting.
• Support for production PC issues, failures etc.
• Basic Network Setup and Troubleshooting.
• Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.
• Perform trouble shooting on: PC Hardware issues, network failure, good in command prompt.

Job Requirements

• Minimum 0-2 years' experience required in IT Technical support.
• Must be able to handle IT hardware / software / Networking and have trouble-shooting skill.
• Must be able to handle IT hardware / software installation.
• Good problem-solving skills.
• Willing to learn more.

Note: Must be ready to work on rational shifts and rotational days 24/7

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