L2 Enterprise App Support Engineer (Incidents & Production)

Sperton Global AS; Kuala Lumpur; On-site; USD 9,000 - 19,000; Full time

Job summary

An established industry player is looking for a dedicated support professional to join their Enterprise domain support team. This role involves providing proactive and efficient support to users, managing incident tickets, and collaborating with development teams to ensure timely resolution of issues. You will play a crucial role in maintaining the integrity of the production environment, participating in change control management, and driving continuous improvement initiatives. If you have a passion for technology and a strong background in support within the banking sector, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of hands-on support experience in a banking environment.
• Proficiency in Incident and Change Management processes.

Responsibilities

• Provide proactive support in the Enterprise domain and manage incident tickets.
• Collaborate with Development teams for requirements gathering and issue resolution.

Skills

Incident Management

Change Control Management

Troubleshooting

Communication

Problem Management

Tools

Blue Prism

Microsoft SharePoint

BMC Remedy

K2 software

MS SQL Server

Oracle

Java

Control-M

MS Windows

Unix

Job description

An established industry player is looking for a dedicated support professional to join their Enterprise domain support team. This role involves providing proactive and efficient support to users, managing incident tickets, and collaborating with development teams to ensure timely resolution of issues. You will play a crucial role in maintaining the integrity of the production environment, participating in change control management, and driving continuous improvement initiatives. If you have a passion for technology and a strong background in support within the banking sector, this is an exciting opportunity to make a significant impact in a dynamic environment.