L1 Service Desk Analyst - Fresh Grad Welcome

Getronics Solution (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a dedicated L1 Service Desk Analyst to join their technical support team. In this role, you will provide first-level technical support, responding to client inquiries and ensuring high levels of customer satisfaction. Ideal candidates will possess problem-solving skills, a diploma in IT, and be proficient in English and Bahasa Malaysia. Fresh graduates are encouraged to apply.

Qualifications

• Minimum qualification of a diploma in IT or Computer Science.
• Strong problem-solving and communication skills required.
• Fresh graduates are welcome to apply.

Responsibilities

• Respond to inbound calls and emails within specified time SLAs.
• Handle first-level troubleshooting and log tickets.
• Analyse client inquiries to identify and resolve issues.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Proficient in English

Proficient in Bahasa Malaysia

Education

Diploma in Information Technology or Computer Science

Job description

A leading technology firm in Malaysia is seeking a dedicated L1 Service Desk Analyst to join their technical support team. In this role, you will provide first-level technical support, responding to client inquiries and ensuring high levels of customer satisfaction. Ideal candidates will possess problem-solving skills, a diploma in IT, and be proficient in English and Bahasa Malaysia. Fresh graduates are encouraged to apply.