L1/L2 IT Support Engineer (Service Provider Industry)

BTC Recruitment; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable service provider in Selangor is hiring an L1/L2 IT Support Engineer to join their Voice & Telephony Team. The ideal candidate will be responsible for providing global technical support and proactively monitoring IT systems. Experience with Cisco networking, troubleshooting skills, and professional certifications such as ITIL or CCNA are preferred. Strong communication skills are essential. Interested candidates should send their CV to the provided contact for a confidential discussion.

Qualifications

• Provide global technical support for software, networking, and server issues.
• Use IT monitoring tools for proactive monitoring and troubleshooting.
• Coordinate with stakeholders per ITIL framework.

Responsibilities

• Respond to requests and incidents as the first escalation point.
• Manage ticket requests and incidents efficiently.
• Work under pressure while multitasking.

Skills

Technical support

Networking (Cisco)

Troubleshooting

Communication skills

Education

Professional certifications (ITIL, CCNA, MCSA)

Job description

A reputable Service Provider Industry is currently hiring L1/L2 IT Support Engineer to join the Voice & Telephony Team in the Selangor office.

Key responsibilities include:

• Provide global L1/L2 technical support covering Software, Networking (Cisco and others), Servers and etc
• Proactively using IT monitoring tools for pro‑active monitoring, prevention and troubleshooting issues
• Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
• Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
• Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
• Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
• Good interpersonal and communication skills, including written and presentation skills

If you are interested, please send your CV to ***@btcrecruitment.com for a confidential discussion.