L&D & Quality Lead — Luxury Hotel Standards

Mandarin Oriental Hotel Group Limited; Desaru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prestigious hotel management group in Johor, Malaysia is seeking a Learning & Development Manager – Quality to oversee training and quality assurance initiatives. You will be responsible for maintaining high service standards, conducting training, and developing team members. Candidates should have a Bachelor's degree and 3–5 years of relevant experience in hospitality. The role promises opportunities for professional growth and includes health benefits and a unique employee stay programme.

Benefits

Complimentary hotel stays

Health and wellness programmes

Qualifications

• 3–5 years of training or quality assurance experience in the hotel/hospitality industry.
• Strong knowledge of hotel operations and service standards.
• Proficiency in training systems.

Responsibilities

• Develop and implement training plan aligning with hotel goals.
• Lead Quality Assurance programme per brand standards.
• Ensure compliance with mandatory training and standards.
• Track performance metrics for training and quality.

Skills

Training delivery

Communication skills

Analytical skills

Team motivation

Education

Bachelor's degree in Hospitality, Human Resources, or related field

Tools

MS Office

Job description

A prestigious hotel management group in Johor, Malaysia is seeking a Learning & Development Manager – Quality to oversee training and quality assurance initiatives. You will be responsible for maintaining high service standards, conducting training, and developing team members. Candidates should have a Bachelor's degree and 3–5 years of relevant experience in hospitality. The role promises opportunities for professional growth and includes health benefits and a unique employee stay programme.