KYC Operations Leader: AML & Client Onboarding Excellence

Citi; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Citi in Malaysia seeks an experienced KYC Operations Manager to provide leadership for AML monitoring and regulatory reporting within the Compliance and Control framework. You will oversee a team, drive onboarding improvements, and ensure adherence to Citi policies while managing risk and governance.

In this role, you will coordinate with the Compliance department and senior management, deliver timely MIS insights, and sustain the KYC program through BAU and Refresh initiatives across global

Qualifications

• 5–8 years of AML/KYC or financial services experience.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Lead and manage KYC operations, ensuring compliance with Citi policies.
• Oversee BAU/Refresh processes and migrate functions globally.
• Provide people management and meet service level standards.
• Liaise with Compliance and senior management within supported business units.
• Oversee onboarding of new clients and enhance onboarding experience.
• Deliver MIS reporting to senior management with timely targets.
• Monitor daily account refresh activity to meet regulatory/document requirements.
• Perform quality reviews on new client and refresh cases.
• Maintain Book of Work for system releases and enhancements.
• Operate with limited supervision and act as SME to stakeholders.
• Assess risk in business decisions and ensure regulatory compliance.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor’s degree/University degree or equivalent experience

Job description

Citi in Malaysia seeks an experienced KYC Operations Manager to provide leadership for AML monitoring and regulatory reporting within the Compliance and Control framework. You will oversee a team, drive onboarding improvements, and ensure adherence to Citi policies while managing risk and governance.

In this role, you will coordinate with the Compliance department and senior management, deliver timely MIS insights, and sustain the KYC program through BAU and Refresh initiatives across global