Korean-English Helpdesk Specialist | Hybrid, Day Shift

Cognizant; Kuala Lumpur; Hybrid; MYR 168,000 - 253,000; Full time

Job summary

A leading tech company seeks a Multi Channel Helpdesk Specialist in Kuala Lumpur. You will utilize your Korean translation skills to enhance customer interactions for clients in the ISV and Hi-Tech sectors. Responsibilities include translating communications, providing exceptional support, and improving service quality through feedback analysis. The position offers a hybrid work model with day shifts.

Qualifications

• You must have native-level proficiency in Korean and strong communication skills.
• Experience in customer support within ISV and Hi-Tech domains is essential.
• Ability to solve problems effectively and pay attention to detail is necessary.

Responsibilities

• Provide exceptional multi-channel support to ISV and Hi-Tech clients.
• Translate Korean to English to facilitate client query resolution.
• Analyze customer feedback to improve service delivery.

Skills

Native level proficiency in Korean translation

Customer support experience in ISV and Hi-Tech domains

Problem-solving abilities

Adaptability to hybrid work model

Strong organizational skills

Job description

A leading tech company seeks a Multi Channel Helpdesk Specialist in Kuala Lumpur. You will utilize your Korean translation skills to enhance customer interactions for clients in the ISV and Hi-Tech sectors. Responsibilities include translating communications, providing exceptional support, and improving service quality through feedback analysis. The position offers a hybrid work model with day shifts.