Key Account Specialist / Key Account Manager

iStore iSend; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading fulfilment solutions provider in Selangor is seeking an individual to manage E-Commerce strategies and Key Accounts. The ideal candidate should have 2-4 years of eCommerce experience, a Bachelor's degree in a relevant field, and be fluent in English. This role offers the opportunity to develop business strategies and enhance client relationships within a dynamic and innovative environment.

Benefits

Continuous learning opportunities

Leadership development

Dynamic work culture

Qualifications

• Minimum 2 - 4 years experience in eCommerce.
• Fluent in English; Mandarin is a plus.
• Experience in retail procurement or project management is advantageous.

Responsibilities

• Responsible for E-Commerce Channel business strategies.
• Lead Key Accounts to achieve business strategies.
• Develop Key Account Plans & Strategies.

Skills

Account management

E-Commerce knowledge

Online marketing

Project management

Fluent in English

Mandarin proficiency

Education

Bachelor’s degree in E-Commerce/Business Administration

Job description

About the job

About Us

iStore iSend is an end-to-end fulfilment solution provider that offers a seamless omnichannel experience. Our mission is to transcend the limits of commerce, bringing smiles to both clients and their customers in Southeast Asia.

At iStore iSend, we’re not just a company; we’re a community of passionate individuals dedicated to revolutionizing the warehouse and e-commerce fulfilment industry. We take pride in our commitment to delivering cutting‑edge solutions that redefine the boundaries of what’s possible. From our humble beginnings to becoming a player in the market, our journey has been fueled by a relentless pursuit of excellence and a passion for innovation.

Why Join Us

• Innovation with Purpose: Join a team that innovates with a sense of purpose. At iStore iSend, we believe that technology should serve a greater good. Your work here will contribute to solutions that positively impact lives.
• Continuous Learning: Grow both personally and professionally with iStore iSend. We invest in your development, providing learning opportunities that keep you at the cutting edge of the industry.
• Empowered Collaboration: Work in an environment that values your unique perspective. iStore iSend encourages open collaboration, ensuring that your voice is heard and your contributions make a real difference.
• Leadership Opportunities: Take charge of your career trajectory. iStore iSend provides a platform for ambitious individuals to take on leadership roles, shaping the direction of our company and the industry.
• Dynamic Culture: Immerse yourself in a dynamic and vibrant culture that celebrates diversity and fosters creativity. At iStore iSend, your individuality is celebrated, contributing to a workplace that is both exciting and fulfilling.

Ready to be part of a purpose-driven journey? Explore our current opportunities at iStore iSend and become a catalyst for positive change in the world of fulfillment solutions and e-commerce industry.

Job Highlight

• Get hands‑on experience for specific regions, contributing to our brand’s local and global presence.
• This is your chance to learn, grow, and actively contribute to our business strategy.

Key Responsibilities

• Responsible for E-Commerce Channel business strategies and direction
• Familiar with key E-Commerce platform
• Lead Key Accounts to achieve business strategies
• Develop Key Account Plans & Strategies for appointed accounts
• Effective implementation and execute plans to achieve business objectives and KPIs
• Budget Management/Maximize ROI via strategic planning
• Responsible for making the annual sales & profit target and A&P expenses
• Able to understand market/consumer demands and adapt accordingly
• Build strong rapport with clients to be top of mind for any initiatives
• Lead customer negotiations on commercial strategies
• Platform Marketing knowledge to run advertisement
• Marketplace seller center knowledge is a must
• Strive to push new initiatives to improve all SOPs and processes.

Requirements

• Experience in account management, retail procurement, or project management in the fields of e-commerce advertising will be an added advantage
• Experience with online marketing/ merchandising and or campaign planning is a plus
• Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
• Fluent and proficient in English language, Mandarin will be an added advantage
• Minimum 2 - 4 years experience in eCommerce Compulsory criteria in eCommerce knowledge.