Key Account Manager (Oil & Gas and Freight Services)

Aramex; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading logistics company in Malaysia is seeking an experienced Key Account Manager to manage and grow key customer accounts in the Oil & Gas and Freight Services sectors. The ideal candidate will have 5-8 years of experience, a strong understanding of freight operations, and excellent communication and negotiation skills. This role offers opportunities for growth within a supportive team culture.

Benefits

Supportive team culture

Exposure to international markets

Opportunities for growth

Qualifications

• 5–8 years of experience in Key Account Management or Sales, preferably in Oil & Gas logistics or Freight Forwarding.
• Proven success in managing strategic accounts.
• Strong understanding of freight operations and project logistics.

Responsibilities

• Manage key accounts in Oil & Gas and Freight sectors.
• Identify and secure new business opportunities.
• Achieve assigned sales and revenue targets.
• Collaborate with internal teams for service delivery.

Skills

Communication

Negotiation

Presentation

Analytical skills

Customer-focused mindset

Education

Bachelor’s degree in Business, Logistics, Supply Chain, or related field

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Key Account Manager (Oil & Gas and Freight Services)

Come be a part of the Aramex journey as a Key Account Manager !

The Key Account Manager (KAM) is responsible for managing and growing key customer accounts within the Oil & Gas and Freight Services segment. This role focuses on maintaining long‑term relationships with strategic clients while actively pursuing new business opportunities to drive revenue growth. The KAM ensures customer satisfaction, operational excellence, and alignment with company sales strategies.

Key Responsibilities

1. Account Management & Customer Retention

• Manage key accounts within the Oil & Gas and Freight sectors, ensuring high levels of customer satisfaction and service performance.

• Develop a deep understanding of customers’ logistics and transportation needs, providing tailored end‑to‑end solutions.

• Conduct regular business reviews and performance evaluations with key clients to strengthen partnerships and identify growth opportunities.

• Work closely with operations, customer service, and finance teams to ensure seamless execution and prompt issue resolution.

2. Business Development (Hunting for New Business)

• Actively identify, pursue, and secure new business opportunities in the Oil & Gas and Freight industries.

• Build and maintain a healthy sales pipeline through networking, market research, and industry engagement.

• Prepare and present proposals, quotations, and commercial offers to prospective clients.

• Keep updated on market developments, competitor activities, and customer trends to identify potential areas for business expansion.

3. Sales Execution & Performance Management

• Achieve assigned sales and revenue targets through effective account management and business development.

• Utilize CRM tools (e.g., Salesforce) to manage customer data, track opportunities, and report on sales performance.

• Support the rollout of commercial initiatives, pricing strategies, and process improvements to enhance competitiveness.

• Prepare accurate sales forecasts, reports, and presentations for management review.

4. Collaboration & Continuous Improvement

• Partner with internal teams (operations, procurement, project logistics, etc.) to ensure excellent service delivery and operational efficiency.

• Provide feedback to management on market trends, customer demands, and potential areas for service enhancement.

• Support capability‑building initiatives to strengthen the sales team’s knowledge of freight forwarding and oil & gas logistics solutions.

Job Requirements

• Education: Bachelor’s degree in Business, Logistics, Supply Chain, or related field.

• Experience: 5–8 years of experience in Key Account Management or Sales, preferably within the Oil & Gas logistics or Freight Forwarding industry.

• Proven success in managing strategic accounts and developing new business in complex, project‑based environments.

• Strong understanding of freight operations (air, sea, and land), project logistics, and oil & gas supply chain requirements.

• Proficient in CRM tools (Salesforce preferred), Microsoft Excel, and PowerPoint.

• Excellent communication, negotiation, and presentation skills.

• Customer‑focused, analytical, and results‑driven mindset.

• Able to work independently and collaborate effectively with cross‑functional teams.

Why Join Aramex?

• Be part of a globally recognized logistics brand
• Work in a supportive and collaborative team culture
• Gain exposure to international markets and high‑value clients
• Opportunities for growth and career development