Key Account Manager (National/Enterprise Singapore Accounts)

ShopBack Cashback Sdn Bhd; Kuala Lumpur; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a Key Account Manager to manage a portfolio of Singapore merchants. You will drive merchant success through data-driven insights and develop strategic relationships. The ideal candidate has over 3 years of experience in account management and is skilled in C-level negotiations. The role offers competitive compensation and a flexible work-from-anywhere policy.

Benefits

Career progression opportunities

Competitive compensation

Work-From-Anywhere benefit

Flow Day Thursday

Qualifications

• Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle.
• Data-driven with strong analytical and problem-solving skills.
• Ability to think creatively and logically for merchant acquisition.

Responsibilities

• Deliver key value proposition to merchants.
• Coordinate across internal teams to achieve merchant expectations.
• Identify feedback and trends from merchant engagements.

Skills

Key account management

Analytical skills

Consumer trend awareness

Creative thinking

C-level negotiation

Job description

Overview

Key Account Manager (National/Enterprise Singapore Accounts) based in Malaysia, managing a portfolio of Singapore merchants. ShopBack began in 2014 as a late-night spark of inspiration to reimagine how brands and consumers connect. We serve over 50 million users across 13 markets, partner with 20,000+ merchants, and power over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop and are looking for bold, driven individuals to join us.

As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

Responsibilities

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Coordinate across internal teams, including marketing, business development and operations, to achieve merchant expectations and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes
• Strategically grow merchant revenue with a consultative mix of channels and methods, turning raw data into actionable insights
• Own a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and a high quality of service with a customer-centric approach

Essentials to Succeed

• Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
• Data-driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Awareness of consumer trends in e-commerce with the ability to ideate and execute campaigns to drive growth
• Solution selling: account growth. Always be looking for new ways to develop, grow and broaden the client relationships
• Ability to think creatively and logically for merchant acquisition and management
• Must be comfortable with C-level negotiations and have relationships with top decision makers
• Open to travelling (<25%)

ShopBackers\' DNA

• Grit – We tackle challenges head-on, working together to solve problems and achieve success
• Hunger – We value hard work and relentless drive
• Speed – We move fast and have a bias for action to deliver maximum impact
• Impact – We focus on results and timelines
• Growth – We embrace a growth mindset and strive to learn, improve, and excel

Benefits and Culture

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on performance
• Candid, open, and collaborative culture where feedback is valued for growth
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!