Key Account Manager (KAM)

Trio-Tech (M) Sdn Bhd; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading semiconductor service provider in Penang, Malaysia, is seeking a high-performing Key Account Manager to manage and grow strategic customer accounts. The role entails building long-term partnerships, driving revenue growth, and ensuring customer satisfaction while coordinating with cross-functional teams. The ideal candidate will have at least 5 years of experience in B2B environments, exhibit strong communication skills, and be able to develop account plans effectively. A Bachelor's degree in business or related fields is required.

Qualifications

• Minimum 5 years of experience in Key Account Management, Sales, or Business Development.
• Experience managing strategic or high-value customer accounts.
• Comfortable working in a fast-paced, results-driven environment.

Responsibilities

• Manage and develop assigned key customer accounts to achieve revenue targets.
• Serve as the primary point of contact for key customers.
• Understand customers’ business needs and technical requirements.
• Develop and execute account plans including growth strategies.

Skills

Excellent communication and presentation skills

Strong analytical and problem-solving capabilities

Customer focus and relationship building

Ability to work cross-functionally

Education

Bachelor’s degree in business, Engineering, Marketing, or related field

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

We are seeking a high-performing Key Account Manager (KAM) to manage and grow strategic customer accounts.

This role is responsible for building long-term partnerships with key customers, driving revenue growth, ensuring customer satisfaction, and coordinating cross-functional teams to deliver excellent service and solutions.

The ideal candidate is commercially strong, customer-focused, and experienced in managing B2B accounts in a fast-paced environment.

Key Responsibilities

• Manage and develop assigned key customer accounts to achieve revenue, margin, and growth targets.
• Serve as the primary point of contact for key customers and maintain strong, long-term relationships.
• Understand customers’ business needs, technical requirements, and commercial expectations.
• Develop and execute account plans, including growth strategies, pricing, and service alignment.
• Coordinate with internal teams (Operations, Engineering, Quality, Finance, Logistics) to ensure on-time delivery and customer satisfaction.
• Monitor account performance, forecast demand, and manage risks and issues proactively.
• Prepare and present regular business reviews, performance reports, and growth proposals to customers.
• Identify and pursue new business opportunities within existing accounts.
• Ensure compliance with company policies, contractual terms, and applicable regulatory requirements.
• Stay updated on market trends, customer industry developments, and competitor activities.

Job Requirements

• Bachelor’s degree in business, Engineering, Marketing, or any other field.
• Minimum 5 years of experience in Key Account Management, Sales, or Business Development in a B2B environment OR in a similar capacity.
• Experience managing strategic or high-value customer accounts.
• Excellent communication, presentation, and relationship-management skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• Strong analytical and problem‑solving capabilities.
• Comfortable working in a fast-paced, results-driven environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Willingness to travel as required.

Preferred / Advantageous

• Experience in semiconductor, electronics, manufacturing, industrial services, or technology-driven industries is preferred.
• Experience dealing with regional or multinational customers.
• Exposure to contract manufacturing, testing services, or engineering services environments.
• Knowledge of supply chain, operations, or quality management processes.

Key Competencies

• Customer Focus & Relationship Building
• Strategic Thinking & Planning
• Execution & Follow-Through
• Stakeholder Management

Trio-Tech incorporated in 1958 is headquartered in Van Nuys, California, United States. It operates in 5 business segments with 6 testing services facilities segregated across Southeast Asia. It is a leading semiconductor burn-in testing, fabrication, tape and reel and other reliability testing service provider. All 6 testing services facilities are ISO 9001:2000, ISO 14001:2015, QS 9000 and ISO/TS16949:2002 certified, ensuring operating policies and procedures meet stringent international standards.