Key Account Manager-FMCG (8)

Lazada; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking a Key Account Manager to manage and develop a portfolio of strategic clients. The role involves establishing relationships with decision-makers, identifying new business opportunities, and collaborating with internal teams to enhance customer experiences. The ideal candidate has over three years of experience in account management and a bachelor's degree in Business or Marketing.

Qualifications

• 3+ years in key account management, preferably in e-commerce.
• Proven track record in managing key accounts and achieving sales targets.
• Familiarity with the Malaysia market and e-commerce landscape.

Responsibilities

• Manage a portfolio of key accounts in Malaysia.
• Establish relationships with key decision-makers.
• Identify new business opportunities within existing accounts.
• Collaborate with internal teams for customer experiences.
• Monitor market trends and provide strategic insights.

Skills

Account management

Negotiation

Interpersonal skills

Communication

Customer retention

Business development

Education

Bachelor's degree in Business or Marketing

Job description

Overview

Department: Sales, Business Development & Strategy

Location: Malaysia

Job Title: Key Account Manager

Responsibilities

• Manage and develop a portfolio of key accounts in the Malaysia market, ensuring growth and retention of these strategic clients.
• Establish and maintain strong relationships with key decision-makers, understanding their business needs and providing tailored solutions to meet their objectives.
• Proactively identify new business opportunities within existing accounts, upselling and cross-selling Alibaba International's products and services.
• Collaborate with internal teams, including sales, marketing, and product departments, to align strategies and deliver exceptional customer experiences.
• Monitor market trends and competitors' activities, providing insights to inform business strategies and improve customer offerings.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Above three years of experience in key account management, preferably in the e-commerce or B2B industry.
• Proven track record in managing and growing a portfolio of key accounts, achieving sales targets and customer satisfaction.
• Strong negotiation and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Familiarity with the Malaysia market and the Alibaba International platform, as well as an understanding of the e-commerce landscape.
• Fluent in English and Malay, with excellent communication and presentation abilities.