Key Account Manager - Digital Service

ZALORA Malaysia; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading online fashion retailer in Kuala Lumpur is looking for a professional to develop strategic relationships with key clients and drive business growth. The ideal candidate should possess strong project management and communication skills, along with experience in E-commerce. Responsibilities include monitoring e-store performance and leading team efforts in stock replenishment strategies. Competitive salary and opportunities for career growth are provided in this dynamic environment.

Benefits

Competitive salary

Career growth opportunities

Dynamic working environment

Qualifications

• 1-2 years of experience in Business, Project Management, E-commerce.
• Experience managing stakeholders and driving successful projects.
• Nimbleness and agility to nurture relationships.

Responsibilities

• Develop and maintain strategic relationships with key clients.
• Review and drive store revenue and profitability.
• Lead teams in planning and stock replenishment strategies.

Skills

Stakeholder management

Project management

Data analysis

Negotiation

Communication

Education

Bachelor's degree

Tools

Tableau

Looker Studio

Job description

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• Develop and maintain strategic relationships with key clients to drive business growth
• To review , monitor and create actionables to drive e-Dist topline and bottom line store revenue and profitability
• Support the formalization of a clear strategy plan with client profiling and quantitative measure to approach potential clients with a go to market strategy
• To perform all operational and troubleshooting tasks in relation to assigned e-Distributions / e-Store Management accounts
• To perform assigned tasks in planning, proposing and presenting Joint-Business-Plan (JBP) and marketing plan with e-Dist / eSM brand partners and external platforms on an as and when required basis
• Formulisation of a clear strategy plan with client profiling and quantitative measure to approach potential clients with a go to market strategy
• To review and propose upsell offerings to existing accounts to maintain business continuity and excellence with a short term and long term plan
• To lead / co lead team members in any planning, proposing stock replenishment strategies or projects with brand partners or Zalora internal stakeholders
• To ensure relationship building with brand partners, external platforms and internal stakeholders
• To ensure active communication and collaboration with external platforms for store profitability, operational excellence, marketing collaboration and businesse performance
• To lead/ co lead brand end to end go live, coordination and post go live support in any enablement
• To support/ co lead business performance reviews (internal / external)

Requirements

• Bachelor's degree is a minimum, higher qualification preferred
• 1-2 years of working experience in the field of Business, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong negotiator with a commercial mindset
• Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines.
• Experience in managing e-store in South East Asia online marketplaces will be greatly appreciated
• Number-oriented person, skilled in working with data tools (e.g. Tableau, looker studio etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia, seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands, as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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Hirer responsiveness Salary match Number of applicants

Arts & Cultural Services 101-1,000 employees

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.

ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 100-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

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