Key Account Manager

WOGI; Puchong; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading innovative firm in Puchong is seeking a Key Account Manager to drive client success and business growth. This role focuses on nurturing client relationships and ensuring clients derive maximum value from our services. Ideal candidates will have proven account management experience, strong communication skills, and a results-driven approach. Join a dynamic team that values collaboration and professional development.

Benefits

Professional development opportunities

Collaborative work culture

Impact on client success

Qualifications

• Proven experience in account management, client success, or customer relationship management.
• Strong communication and interpersonal skills.
• Problem-solving mindset with ability to think strategically.
• Results-driven attitude focused on client satisfaction and growth.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients.
• Act as the primary point of contact for client accounts under your portfolio.
• Understand client needs and proactively recommend solutions to drive growth.
• Monitor account health, identify upsell opportunities, and ensure client retention.
• Collaborate with internal teams to deliver exceptional client experiences.
• Track and report on account performance and growth metrics.

Skills

Account management

Client success

Customer relationship management

Communication skills

Problem-solving

Job description

We’re Hiring!

About the Role:

As a Key Account Manager, you will play a pivotal role in ensuring the success and growth of our clients. You will take over accounts secured by our Business Development team, nurture these relationships, and strategically grow them within your portfolio.

This is not a traditional sales role, but you will be accountable for the growth and retention of your client accounts. Your focus will be on understanding client needs, consistently upselling WOGI’s innovative solutions, and ensuring our clients derive maximum value from our products and services.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with clients.
• Act as the primary point of contact for client accounts under your portfolio.
• Understand client needs and proactively recommend WOGI's solutions to drive growth.
• Monitor account health, identify upsell opportunities, and ensure client retention.
• Collaborate with internal teams to deliver exceptional client experiences.
• Track and report on account performance and growth metrics.

What We’re Looking For:

• Proven experience in account management, client success, or customer relationship management.
• Strong communication and interpersonal skills.
• A problem-solving mindset with the ability to think strategically.
• A results-driven attitude with a focus on client satisfaction and growth.
• Familiarity with [industry-specific knowledge, if applicable] is a plus.

Why Join WOGI?

• Be part of a dynamic and innovative team.
• Work in a role that directly impacts client success and business growth.
• Enjoy opportunities for professional development and career advancement.
• Experience a supportive and collaborative work culture.

If you’re ready to take on this exciting challenge and grow with us, we’d love to hear from you!

How to Apply:

Send your resume and a brief introduction to [e-mail] or apply directly through LinkedIn. Let us know why you’re the perfect fit for this role!