Key Account Manager

Encore Med Sdn Bhd; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading health-tech firm in Malaysia is seeking a driven Key Account Manager to build and maintain strong customer relationships, maximize utilization of digital health solutions, and achieve sales targets. The ideal candidate will have a Bachelor's degree in Business or a related field, excellent communication skills, and a self-motivated approach. This position offers opportunities for career progression and working in a collaborative company culture.

Benefits

Competitive salary package with performance incentives

Collaborative and growth-oriented company culture

Opportunity to work at the forefront of digital health innovation

Qualifications

• Proven experience as a Key Account Manager or in a similar role, preferably within healthcare or digital solutions.
• Strong understanding of customer relationship management (CRM) practices.
• Self-motivated with a results-driven approach.

Responsibilities

• Build and nurture long-term relationships with key customers to ensure satisfaction and loyalty.
• Guide clients in effectively using the Encore Med System to meet their business objectives.
• Achieve and exceed sales targets by identifying cross-selling and upselling opportunities.

Skills

Client relationship management

Sales principles

Communication skills

Negotiation skills

Presentation skills

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Company Intro

EncoreMed is a health-tech company founded in 2016 focusing on innovating digital experience for healthcare operations and has a strong portfolio in transforming numerous business operations and processes for hospitals within the region.

EncoreMed vision is to help hospitals and healthcare institutes by providing patients with a simpler and smarter healthcare experience. Progressing with a team of 30 team members, EncoreMed has been building sophisticated engines to meet complex hospital processes, innovating more products to ensure that the company products and services are moving ahead along with the technological advancements primarily in automation, artificial intelligence, and Internet-of-Things.

Job Summary

We are seeking a driven and client-focused Key Account Manager to build and maintain strong relationships with our key customers, ensuring they achieve their goals using the Encore Med System. The ideal candidate will actively work with clients to maximize their utilization of our digital health solutions, while achieving sales targets through cross-selling and upselling opportunities.

Key Responsibilities

Account Management:

• Build and nurture long‑term relationships with key customers to ensure satisfaction and loyalty.
• Act as the main point of contact for assigned accounts, addressing inquiries, resolving issues, and providing exceptional client support.

Client Enablement:

• Guide clients in effectively using the Encore Med System to meet their business objectives.
• Provide training, insights, and recommendations to optimize system utilization.

Sales Growth:

• Achieve and exceed sales targets by identifying cross‑selling and upselling opportunities within the assigned accounts.
• Present and promote Encore Med's full range of digital health solutions to meet client needs.

Strategic Planning:

• Develop and execute strategic account plans tailored to each customer’s objectives.
• Monitor client performance metrics and propose solutions to enhance their outcomes.

Collaboration:

• Work closely with internal teams (e.g., product, tech, marketing, support) to deliver seamless customer experiences.
• Gather client feedback to contribute to product enhancements and service improvements.

Career Progression

At Encore Med, we believe in rewarding talent and hard work. As a Key Account Manager, you’ll have the opportunity to grow within our organization based on your performance and results:

• Next Step: Senior Key Account Manager – Lead high‑value accounts and mentor junior team members.
• Skill Development: Gain experience in strategic account management, sales leadership, and industry‑specific expertise to advance your career in digital health solutions.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as a Key Account Manager or in a similar role, preferably within healthcare or digital solutions.
• Strong understanding of sales principles and customer relationship management (CRM) practices.
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated with a results‑driven approach.

Why Join Us?

• Experiences: Get to work with the largest digital health company in Malaysia, an opportunity to involve in shaping the future of our healthcare ecosystem.
• Network: You will have opportunity to work with the decision maker from the top hospital in Malaysia.
• Opportunity to work at the forefront of digital health innovation.
• Collaborative and growth‑oriented company culture.
• Competitive salary package with performance incentives.

📍Location: Klang Valley, Johor & Penang

If you're passionate about fostering client success and driving business growth, we’d love to hear from you!