Key Account Management Professional Region APAC

American President Lines; Johor Bahru; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global logistics company seeks a Key Account Management Professional for the APAC region. The role involves supporting the Key Account Manager, ensuring optimal customer service, and meeting sales KPIs. Ideal candidates should have experience in account management and possess strong organizational skills. This position emphasizes delivering accurate reports and promoting group services to global accounts.

Qualifications

• Experience in Key Account Management within the APAC region is an advantage.
• Strong administrative and organizational skills.

Responsibilities

• Support Key Account Manager in implementing regional strategies.
• Ensure optimal customer service and meet assigned KPIs.
• Deliver accurate forecasts, budgets, and business reports.
• Assist with tender processing and negotiations.
• Promote group services to assigned Global Accounts.

Job description

Location: Johor Bahru, MY

Key Account Management Professional Region APAC

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Key Account Officer is responsible for providing accurate and timely administrative support to the Key Account Manager for a portfolio of customers. The role acts as a liaison between customers, key account management, and trade departments on operational issues.

• Support Key Account Manager in implementing regional strategies.
• Ensure optimal customer service and meet assigned KPIs to grow sales and profitability of assigned Key Accounts.
• Deliver accurate forecasts, budgets, and business reports.
• Assist with tender processing, price quotes, and rate negotiations.
• Promote group services such as VAS and cross-sell activities to assigned Global Accounts.